| ”It looks like Aitoearn has lost authorization to post on behalf of this account. Please reauthorize and try again.” | Full permissions were not granted when the Instagram account was added. Reauthorize the Aitoearn connection to Facebook and Instagram. In Facebook Edit settings, select every required Page and permission, then try publishing again. |
| ”The attached video is in a format Instagram does not support. Make sure it is an MP4 or MOV with a bitrate below 5 MBps.” | The video format or specifications are unsupported. Adjust the video to meet Instagram requirements. If the specifications are correct, restore the default thumbnail and upload it again. |
| ”Your account is not correctly configured as a business or creator account.” | Personal Instagram accounts do not support automatic publishing. Switch the account to a Business or Creator account. |
| ”Your account may be temporarily restricted. Sign in to Instagram and add your date of birth.” | The account may be restricted under Instagram’s Community Guidelines or Terms. Update the account in the Instagram app, then return to Aitoearn and refresh the channel. |
| ”There was a problem publishing the post. Edit the caption, rename the video file, and create a new post.” | Instagram’s spam detection was triggered. Change the post content, create a new post, rename the media file, and publish again. You can also use common hashtags, move caption links to the bio, and rename video files, such as Video1.mp4. |
| ”Aitoearn has lost authorization to post on your behalf. Please reauthorize Aitoearn.” | The access token has expired. Reauthorize the account and select every required Page and permission in Facebook Edit settings. |
| ”Instagram is restricting this post. Edit the content and try again.” | Instagram may consider the content spam. If the issue continues, contact Instagram support. |
| ”This image cannot be shared because a tagged account is private or does not exist.” | The post tags a private or invalid account. Confirm that every tagged account exists and is public. |
| ”This post encountered a known Instagram API error.” | This is a known Instagram API issue. Wait and try again later. |
| ”This channel has reached its daily publishing limit.” | Instagram has reached its daily limit. Wait until the next day and try again. |
| ”The attached media is too large or the video is too long.” | The file exceeds Instagram limits, such as an image larger than 8MB. Compress or resize the file and upload it again. |
| ”There is a problem with the permission to post on your behalf.” | Permissions are missing or incomplete. Reauthorize Aitoearn and grant access to every required Page. |
| ”Aitoearn does not have permission to post on your behalf.” | Refresh the account connection in settings and complete authorization again. |
| ”Edit the post, change the copy, rename the video file, and create a new post.” | Instagram’s spam detection was triggered. Modify the content and upload it again as a new post. |
| ”Error: Timed out while downloading media.” | The media download timed out and Facebook returned error -2. Create a new post and upload the media again. |
| ”Instagram restricted this post from publishing.” | Instagram or its API temporarily restricted the post. Possible causes include too many hashtags or mentions, duplicate hashtags, incorrect location usage, or links in the caption. Create a new post, reduce hashtags and links, wait 24 hours, and try again. |
| ”No Instagram account associated with this Facebook account was found.” | The Facebook account does not have administrator access to the corresponding Page. Confirm that you are a Page administrator. |
| ”You are using an Instagram creator account. Only business accounts support automatic Instagram Stories.” | Only Business accounts support automatic Story scheduling. Creator accounts can use Aitoearn’s Notify Me feature. |
| ”Facebook requires additional permissions to continue publishing.” | High-reach Facebook Pages may require identity or Page Publishing Authorization. Complete the requested security checks and refresh the channel in Aitoearn. |
| ”Aitoearn has lost authorization to post for this social account.” | Reauthorize the account and try again. |
| ”A known Instagram bug occurred while sending the post.” | One possible workaround is to switch the personal account back to a professional account and reconnect it. |
| ”We encountered a problem. If this is a new Instagram business account, Meta setup may not be complete.” | Complete the basic Meta account setup, such as following accounts, adding a profile image, and completing the bio, before connecting to Aitoearn. |
| ”Seeing a different error? Contact hello@aitoearn.com and include the error message.” | Contact the Aitoearn support team for errors not listed above. |
